Frequently Asked Questions
Frequently Asked Questions
Find quick answers about our services. Reach out to us directly for more information!
Find quick answers about our services. Reach out to us directly for more information!
How to open an account?
Please contact the business department in advance to open a TriHub account, and then make relevant settings on the PC terminal after opening.
What should I do if I forget the security code?
You can follow the prompt process in the mobile terminal application bound to you to reset the security code.
How does the platform ensure asset security?
Jointly managed asset accounts are created based on MPC technology, and asset transfer requires the authorization of three parties. At the same time, all sensitive operations during the transaction process require verification on the mobile terminal, and the approval tool is strictly bound to the device and account, providing multiple layers of protection for asset security.
How to rebind the approval application after changing the mobile device?
After installing the approval application on the new device, use the private key recovery method to rebind. Once the binding is successful, the approval application on the original device will become invalid.
What should I do if I see unauthorized transactions?
If you notice any unauthorized transactions, immediately contact our customer support through the app or call our hotline. We’ll help you investigate the issue and take necessary actions to secure your account.
How to open an account?
Please contact the business department in advance to open a TriHub account, and then make relevant settings on the PC terminal after opening.
What should I do if I forget the security code?
You can follow the prompt process in the mobile terminal application bound to you to reset the security code.
How does the platform ensure asset security?
Jointly managed asset accounts are created based on MPC technology, and asset transfer requires the authorization of three parties. At the same time, all sensitive operations during the transaction process require verification on the mobile terminal, and the approval tool is strictly bound to the device and account, providing multiple layers of protection for asset security.
How to rebind the approval application after changing the mobile device?
After installing the approval application on the new device, use the private key recovery method to rebind. Once the binding is successful, the approval application on the original device will become invalid.
What should I do if I see unauthorized transactions?
If you notice any unauthorized transactions, immediately contact our customer support through the app or call our hotline. We’ll help you investigate the issue and take necessary actions to secure your account.
How to open an account?
Please contact the business department in advance to open a TriHub account, and then make relevant settings on the PC terminal after opening.
What should I do if I forget the security code?
You can follow the prompt process in the mobile terminal application bound to you to reset the security code.
How does the platform ensure asset security?
Jointly managed asset accounts are created based on MPC technology, and asset transfer requires the authorization of three parties. At the same time, all sensitive operations during the transaction process require verification on the mobile terminal, and the approval tool is strictly bound to the device and account, providing multiple layers of protection for asset security.
How to rebind the approval application after changing the mobile device?
After installing the approval application on the new device, use the private key recovery method to rebind. Once the binding is successful, the approval application on the original device will become invalid.
What should I do if I see unauthorized transactions?
If you notice any unauthorized transactions, immediately contact our customer support through the app or call our hotline. We’ll help you investigate the issue and take necessary actions to secure your account.
Trusted partners
Trusted partners
Trusted partners
Trusted by the world’s most innovative teams for our excellence.
Trusted by the world’s most innovative teams for our excellence.
Trusted by the world’s most innovative teams for our excellence.
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